Warby Parker Glasses Repair and LensCrafters: What Each Store Fixes

Warby Parker glasses repair starts with a free adjustment at the store. Warby Parker says it offers free adjustments and nose pad or screw replacements. LensCrafters lists free fitting and adjustments, with unlimited free cleanings and adjustments on your original purchase.

The catch is what each store leaves out. Neither says it will service glasses bought from another retailer, and free servicing is for upkeep, not for damage. This guide compares Warby Parker glasses repair with what LensCrafters offers, shows where the gaps are and explains when a quick fix at home saves you a trip.

The Warby Parker glasses repair details below, like the LensCrafters details, come from each store's own website. Terms can differ by country and by store, so confirm with your store before you go. David Clulow, a UK optician, has its own short section near the end for readers there.

Warby Parker glasses repair: what the store says it covers

Warby Parker's repair guide says, "We offer free adjustments and nose pad or screw replacements." For adjustments on Warby Parker frames, it says the opticians at its retail locations are happy to help, free of charge. That makes Warby Parker glasses adjustment a free, in-store job for its own frames.

It also says that if the lenses become scratched within six months of your purchase, Warby Parker will replace them for free. After six months, you may still be eligible for a lens replacement, but the page does not give the terms.

The page does not say whether the free service applies to frames bought somewhere else. Warby Parker glasses repair, as the page describes it, is written for Warby Parker customers. The guide does not list terms by country, so ask your store.

Does LensCrafters repair glasses?

Do LensCrafters fix glasses? For adjustments, yes. LensCrafters lists free fitting and adjustments at its stores, and its aftercare offer lists unlimited free cleanings and adjustments on your original purchase. LensCrafters glasses adjustment is the part that costs nothing.

Two limits apply. The free offer does not cover accidental damage, scratches, breakage or theft, and certain locations may not be able to adjust your particular frame. LensCrafters also says its service applies whether you bought online or at a different LensCrafters location. The Canadian site uses the same wording for the free cleanings and adjustments, the exclusions and the 12-month protection plan.

Repairs for damage sit under a paid Eyewear Protection Plan. The plan page says it covers repairs or replacements for 12 months, including cracked frames and cracked or scratched lenses, with a per-claim co-pay. Read the plan terms before you count on it.

How do Warby Parker and LensCrafters compare?

Here is how Warby Parker glasses repair stacks up against LensCrafters.

What free servicing does not cover

Free servicing is for upkeep. LensCrafters keeps breakage and scratches outside its free service. Warby Parker's six-month scratched-lens replacement is the exception.

A snapped arm is damage, not an adjustment. Our guide to fixing a broken glasses arm explains what can be repaired at home and what needs an optician.

Where can I get my glasses adjusted if I bought them somewhere else?

The pages we checked describe service for the store's own customers. Neither Warby Parker nor LensCrafters says it will adjust or repair frames from another retailer. Call first and ask, because the answer can differ from store to store.

If a store does agree to help, it may charge. Our guide to what an optician charges to replace a glasses screw shows what to expect.

When is fixing it yourself the faster option?

A store visit is a good choice when it is free and close. It is less useful when:

• Your glasses came from another retailer, so free service may not apply.
• The nearest store is far away, or you are traveling.
• The screw keeps loosening, so you would be back every few weeks.
• You need the arm to stay on today.

One check first: if your glasses are still under a store guarantee, ask before you open them up. Some stores warn that damage from adjusting glasses at home may not be covered.

A loose hinge screw is a five-minute fix. The Standard repair kit and Premium repair kit both come with a double-ended screwdriver (plus and minus heads) and 5 different sized, color-coded screws. The screws are stored inside the screwdriver, so they stay with you.

The kit tightens and replaces screws only. It does not include nose pads, and it will not fix lenses, scratches, cracks or bent frames. Those stay with your store or optician. Once you know your screw size and color, the Screw Refill pack tops up the kit.

For the steps, see our guide to tightening glasses at home without breaking them. Not sure which route fits your problem? Our comparison of fixing at home versus seeing a professional lists the signs.

What should you ask before you go to the store?

Whether you need Warby Parker glasses repair or another store's service, a quick call saves a wasted trip. Ask:

• Is the adjustment or screw fix free for glasses I did not buy here?
• Does my problem count as an adjustment or a repair?
• How long will it take, and can I wait?
• Will a missing screw or nose pad cost anything?

Wait times and charges vary by store, so asking up front is the quickest way to know.

In the UK: does David Clulow repair glasses?

David Clulow Opticians is a UK chain. Its FAQ page says most stores can replace screws free of charge and carry out a free service on your glasses. It also offers a complimentary fitting and adjustment if the fit is not right. Where glasses are badly damaged, it says a new pair may need to be bought.

Its Quality Promise page describes expert aftercare for life, and a note on that page says substitution or replacement of spare parts is not included. The two pages read differently on replacement parts, so ask your store whether a missing screw or nose pad would be charged.

Neither page says whether David Clulow will service glasses bought from another retailer, so call before you go.

Warby Parker glasses repair FAQ

Will Warby Parker adjust my glasses for free?

Yes, for Warby Parker frames. Its repair guide says it offers free adjustments and nose pad or screw replacements, and that the opticians at its retail locations help with adjustments free of charge.

Does Warby Parker fix glasses that are not theirs?

The repair guide does not say. Its free adjustment offer refers to Warby Parker frames only, so call your nearest store and ask before you go. If they say no, a loose screw is a quick fix at home.

Will Warby Parker fix my broken glasses?

Free servicing covers adjustments and screw or nose pad replacements. For damaged frames, the guide recommends replacing them completely or visiting an optician, and for snapped metal frames it says to take them to an optician. It gives no replacement terms for broken frames, so ask your store what applies to your pair.

Do Warby Parker glasses have a lifetime warranty?

The repair guide does not mention a warranty. It does say that if your lenses scratch within six months of purchase, Warby Parker will replace them for free. For warranty terms on your pair, check with the store or Warby Parker's website.

Does LensCrafters repair glasses?

LensCrafters lists free fitting and adjustments. Repairs for damage fall under its paid Eyewear Protection Plan, which has a per-claim co-pay. Its free service does not cover accidental damage, scratches, breakage or theft.

Keep a screwdriver and spare screws with your glasses

Store aftercare is the right call for adjustments and damage. For the loose screw that shows up when no store is nearby, get the Standard repair kit or the Premium repair kit and keep it with your glasses.